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Practice Management

Heather King - Practice Manager

Heather is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Teresa Saunders - Office Manager

Teresa is our Office Manager and is here to help you with any administrative or non-medical aspects of your healthcare and to discuss any suggestions or assist with difficulties.

Sian Sanwell - Operations Manager
Victoria Lovegrove - Reception Manager
Shirley Beckett - Asst Operations Manager

Administration

Vickey

Vickey is our Reception Manager and looks after the smooth running of our reception area ensuring our reception team offer an efficient service to patients as well as exceptional customer service.

Our administration and reception team are Lauren, Lydia, Sherry, Kathy, Sue, Billy, Dani, Channing, Mia, Billie, Krisztina, Nicole & Michaela.  Our administrators and receptionists have a very important role at the practice and are dedicated in providing a reliable and efficient service. They are here to help you and are your link with the rest of the health care team.

If you have any enquiries, our reception staff will be happy to help you, but please do remember that they have a difficult job with telephone calls and queries coming at them from every direction.

When you telephone for medical attention the receptionist may need to ask you one or two questions in order to judge the urgency of your request - they have been asked to do this.

We are of course happy and able to take requests for prescriptions by Fax (01323 723136) by letter or by using the repeat prescription request on this website.

Please note we do not routinely Fax prescriptions to Chemists as this takes staff away from other duties. We will of course assist you in an emergency situation but you should order your prescription in sufficient time for it to be collected by the Chemist concerned dring one of their daily collections.

Because of new guidelines we are sorry but we are unable to accept requests for repeat prescriptions over the phone. Please try not to be impatient with staff when they explain this to you.  New guidelines have been introduced to minimise the risk of the wrong item being printed.

Please let us know if you have any suggestions for improving our services to you, we are always prepared to listen to your comments and constructive criticism.

Our team is the vital link between you and your doctor and the rest of the Health Care Team; they will do all they can to help you with your queries and requests, please treat them with Respect - Thank you

Secretaries

Poppy, Jane & Gina

Our secretarial team deal with any patient queries relating to hospital referrals. They also deal with appointments for private medicals, access to medical records and life assurance enquiries.

Our secretaries are your important link when it comes to referrals to hospitals and other providers. 

Our Secretaries have a wealth of knowledge in relation to eReferrals and it is important you respond to any letters sent out by all staff at the surgery.

 
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