HAVE YOUR SAY......Our new patient survey is here.  We would like to get your views on the future of your new practice - VICTORIA MEDICAL PRACTICE.  Please help us by completing the survey here.  https://www.surveymonkey.co.uk/r/FTRLRV7

Results of our survey will be posted here as soon as they are available.

Merger information is available by selecting the topic to the right of this page.

A big thank you to all of our patients for your kindness and understanding during these very challenging times.  We appreciate your patience whilst we try our hardest to offer the best service we can under the circumstances.

Sadly we are aware that there have been some very negative comments on social media in recent days.  We want to reassure you we are doing all we can to answer phones as quickly as possible but we have seen a huge increase in call volume in recent weeks. 

It is very upsetting for the staff to see such negative comments about the practice when they are all working so hard in extremely challenging times.  Please be kind to our staff. 

CORONAVIRUS INFORMATION:

Staying at home and shielding

The government is currently advising people to shield until 1st August 2020 and is regularly monitoring the situation.

Please check on http://www.gov.uk​   for updates.

The symptoms of coronavirus are:

• a new, continuous cough
• a high temperature
• a loss of or change to your sense of smell or taste

But these symptoms do not necessarily mean you have the illness.  The symptoms are similar to other illnesses that are much more common, such as cold and flu.

The practice is required to take all appropriate measures to protect patients and ensure we can continue to deliver healthcare services to our patients safely.  

You can you use the NHS111 Corona advice service here to see if you need medical help

https://111.nhs.uk/service/covid-19

If you have symptoms suggestive of Covid-19;

Stay at home and self -medicate if needed with paracetamol. Do not ring NHS111. If you wish to get more information then you can go on line to the NHS111 website - 111.nhs.uk/service/COVID-19/  which has a lot of useful information and links. You should isolate at home for 7 days . If your symptoms worsen and you feel your breathing is deteriorating or if at the end of 7 days your symptoms have not abated then and only then should you contact NHS111. Initial contact should be online, where there are links to appropriate services. If you do not have access to the internet or do not find the information you need then use the NHS 111 phone line. As safety netting we would suggest you also give the patient the option of ringing the surgery back.

If none of the above applies and you are have other concerned then please either register and use our ENGAGE system for an online consultation with a GP at the practice or call the surgery to arrange a telephone call. You can also download LIVI following instructions in our appointments information.

Please do not come into the practice where possible.

For further infomation please follow the links below;

General Information;

https://www.nhs.uk/conditions/coronavirus-covid-19/

Patients at High risk;

https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/

Isolation notes;

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Over 70's Isolation pack

Advice for Parents

You can also call the Eastbourne Community Hub on 01323 679722 or click here for more assistance if you are self isolating.

Booking Appointments

All appointments will now be book on the day only.  If your problem can be dealt with by a telephone consultation then a healthcare professional will call you back.  Please do not enter the surgery unless you have a booked appointment.   All of these changes are for your safety as well as the safety of our healthcare professionals and staff.  Please be aware that for the foreseeable future we have been advised by NHS England to suspend online booking.  Our phone lines are going to be extremely busy during this time and we thank you for your understanding and patience.    

Repeat Prescriptions   

You will no longer be able to pick up your prescription from the surgery.  All prescriptions will be sent electronically to a pharmacy.  Please can you let the surgery know which pharmacy you would like to nominate so that we can update your record in preparation.  If you do not nominate a pharmacy we will send your prescription to your nearest pharmacy and let you know where to collect it from.

Thank you for your understanding and co-operation.

ENGAGE

Tell us about your problem and request medical advice using your smartphone, tablet or PC.

 We now have Engage Consult available to all our patients.  It will allow us to manage non-emergency requests and respond to patients far more quickly and efficiently. 

We will contact you back to discuss, provide advice, prescribe or if necessary, arrange for you to see a clinician at a time that works for you.

Please follow the link below to register for an account to use this facility. 

Welcome to Green Street Clinic

The Green Street Clinic was established in 1960 as the result of an amalgamation of three surgeries situated in the Goffs, Willingdon and Victoria Drive.  The practice now cares for approximately 11 000 patients.

With this website we aim to help you find all the information you need at the click of a mouse. You can order repeat prescriptions online, download registration forms, register for our regular newsletters,  change the contact details we hold for you and much more.

There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.

If you require information in an alternative format, for example large print or easy read, or if you need help communicating with us, for example because you use British Sign Language, please let us know. You can contact us on 01323 736664