UPDATE: 13th April 2021

We would like to apologise to all patients for any delays you are experiencing in contacting the practice.  Following the installation of our new telephone system last week we know some patients are still having long waits when trying to get through.  

We are trying everything we can to resolve the matter as quickly as possible and aim to have improvements in place as soon possible.

We continue to offer COVID vaccinations from our site at The Beacon Shopping Centre in Eastbourne for patients registered with Victoria Medical Centre.

We will contact you to arrange an appointment when we have availability. Please bear with us whilst we vaccinate those most vulnerable. For further information please visit: 

Merger information is available by selecting the topic to the right of this page.

A big thank you to all of our patients for your kindness and understanding during these very challenging times.  We appreciate your patience whilst we try our hardest to offer the best service we can under the circumstances.

Sadly we are aware that there have been some very negative comments on social media in recent days.  We want to reassure you we are doing all we can to answer phones as quickly as possible but we have seen a huge increase in call volume in recent weeks. 

It is very upsetting for the staff to see such negative comments about the practice when they are all working so hard in extremely challenging times.  Please be kind to our staff. 

Booking Appointments

All appointments will now be book on the day only.  If your problem can be dealt with by a telephone consultation then a healthcare professional will call you back.  Please do not enter the surgery unless you have a booked appointment.   All of these changes are for your safety as well as the safety of our healthcare professionals and staff.  Please be aware that for the foreseeable future we have been advised by NHS England to suspend online booking.  Our phone lines are going to be extremely busy during this time and we thank you for your understanding and patience.    

Repeat Prescriptions   

You will no longer be able to pick up your prescription from the surgery.  All prescriptions will be sent electronically to a pharmacy.  Please can you let the surgery know which pharmacy you would like to nominate so that we can update your record in preparation.  If you do not nominate a pharmacy we will send your prescription to your nearest pharmacy and let you know where to collect it from.

Thank you for your understanding and co-operation.

ENGAGE

Tell us about your problem and request medical advice using your smartphone, tablet or PC.

 We now have Engage Consult available to all our patients.  It will allow us to manage non-emergency requests and respond to patients far more quickly and efficiently. 

We will contact you back to discuss, provide advice, prescribe or if necessary, arrange for you to see a clinician at a time that works for you.

Please follow the link below to register for an account to use this facility. 

If you require information in an alternative format, for example large print or easy read, or if you need help communicating with us, for example because you use British Sign Language, please let us know. You can contact us on 01323 407900