A big thank you to all of our patients for your kindness and understanding during these very challenging times. We appreciate your patience whilst we try our hardest to offer the best service we can under the circumstances.
Following NHS England advice regarding Coronavirus: Please do NOT come to the surgery unless you have a booked appointment. We have suspended our online appointment booking system. Appointments may only be booked via telephone and not by visiting the practice. All appointments will now be by telephone or video calls.
Prescriptions can be submitted using Patient Access, Engage Consult (online consultation - see below) or by emailing them to: email@example.com
We can no longer accept prescriptions on paper through our letter box. Please ensure you nominate your pharmacy as prescriptions cannot be collected from the practice whilst current social distancing and other restrictions are in place.
When We Are Closed
We would ask all patients to use the most appropriate service for their condition and to avoid the use of A & E unless your condition is more serious (broken bones, cuts requiring sutures and other life threatening illness /accidents).
Throughout the weekend and between 6.30pm and 8.00am NHS 111 service is available to help with all matters that cannot wait until we re-open. Simply dial 111. Calls to NHS 111 are free from all mobiles and landlines.
Between 8 am - 8. 30 am Monday to Friday an out-of-hours service, which is available to all patients registered with a doctors' surgery in the area. The out-of-hours service can be reached by ringing 0845 145 0121.
Depending on your circumstances, you may be given advice on the telephone, seen by a GP or nurse at a Primary Care Centre, visited at home by a health professional or collected by ambulance in the case of a medical emergency.
Nearest NHS Walk-in Centre
Station Concourse, Station Plaza, Eastbourne Station.
If you need assistance when the surgery is closed and you cannot wait until the surgery re-opens please use the numbers below:
During closed hours 6.30 pm – 8 am Monday to Friday, Weekends and Bank Holidays please dial 111.
Calls to NHS 11 from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year.
The service aims to make it easier for people to access healthcare services when they need medical help fast, but it’s not a life threatening situation.
During closed hours 8 am – 8. 30 am Monday to Friday 0845 145 0121
Please make a note of these Important Numbers.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
You can also be see a GP by video with LIVI. Even at the weekend.
Patients of GREEN STREET CLINIC can now see an NHS GP
by video using LIVI. Get medical advice, prescriptions and referrals
on the same day – even at weekends. The service is provided free on
You can download the LIVI app to your mobile phone or tablet, at
the App Store or Google Play. Or visit ww.livi.co.uk for more
LIVI GPs are all GMC-registered NHS GPS, who (with your consent)
will be able to access your medical records and give you a
considered, in-depth diagnosis based on your medical history.
Get the LIVI app here: LIVI APP