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Victoria Medical Centre - Green Street Branch118-122 Green StreetEastbourne, BN21 1RTTel: 01323 407 900
MB BS, DCM (Beijing), Guy's London 1983
MB ChB, DRCOG DFP Birmingham 1995
MBChB MRCGP DFFP Bristol 1995
MBBS MRCP MRCGP MRes DFRSH Barts London 2008
MBBS, MRCEM, MRCGP Guy’s, King’s & St Thomas London (GKT) 2008
MB ChB DA Birmingham 1981
We have an excellent team of practice nurses who are supported by 3 Healthcare Assistants.
A large amount of nursing time is spent seeing patients in weekly clinics for Chronic Disease management such as Asthma, Coronary Heart Disease, Stroke and Diabetes.
The nurses work closely with the GPs to assess the individual health needs of our patients with a wide variety of medical problems. Also working with our Healthcare Assisitants to offer advice to patients with regards to healthy eating, reducing alcohol consumption and giving up smoking.
Tam is an integral part of the practice team and her role is to assist the GPs in providing urgent care to our patients as well providing a holistic approach to patient care, bringing together medical and social needs and encouraging health promotion in the community. Tam is able to undertake in-depth patient examinations and assessments and liaise with our GPs to ensure our patients are given timely access to either onward referral of treatment in their own home.
Our healthcare assistants are able to monitor blood pressure, take blood tests and perform ECGs.
They carry out health screening for new patients who register with the practice and work closely with the practice nurses and GPs.
Ange is our very experienced phlebotomist who works every day except Wednesdays. We will always try to accommodate appointments for you at the surgery to save you the trouble of attending the DGH.
Heather is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.
The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Sian is the Deputy Practice Manager. In addition to assisting Heather with running the non clinical aspects of the practice she is also your first port of call for any patient questions or queries.
Working as part of the management team and closely with the GPs, Sian's role is also to maintain a safe environment for staff and patients alike.
Billy Jo is our Team Leader and looks after the smooth running of our reception area ensuring our reception team offer an efficient service to patients as well as exceptional customer service.
Our administration and reception team are Lauren, Lydia, Sherry, Kathy, Sue, Channing, Mia, Billie, Christina, Eve, Courtney, Emma, Ashley & Sarah. Our administrators and receptionists have a very important role at the practice and are dedicated in providing a reliable and efficient service. They are here to help you and are your link with the rest of the health care team.
If you have any enquiries, our reception staff will be happy to help you, but please do remember that they have a difficult job with telephone calls and queries coming at them from every direction.
When you telephone for medical attention the receptionist may need to ask you one or two questions in order to judge the urgency of your request - they have been asked to do this.
We are of course happy and able to take requests for prescriptions by Fax (01323 723136) by letter or by using the repeat prescription request on this website.
Please note we do not routinely Fax prescriptions to Chemists as this takes staff away from other duties. We will of course assist you in an emergency situation but you should order your prescription in sufficient time for it to be collected by the Chemist concerned dring one of their daily collections.
Because of new guidelines we are sorry but we are unable to accept requests for repeat prescriptions over the phone. Please try not to be impatient with staff when they explain this to you. New guidelines have been introduced to minimise the risk of the wrong item being printed.
Please let us know if you have any suggestions for improving our services to you, we are always prepared to listen to your comments and constructive criticism.
Our team is the vital link between you and your doctor and the rest of the Health Care Team; they will do all they can to help you with your queries and requests, please treat them with Respect - Thank you
Our secretarial team deal with any patient queries relating to hospital referrals. They also deal with appointments for private medicals, access to medical records and life assurance enquiries.
Our secretaries are your important link when it comes to referrals to hospitals and other providers.
Our Secretaries have a wealth of knowledge in relation to eReferrals and it is important you respond to any letters sent out by all staff at the surgery.